This page explains how to delete your PlanMyMeals account and the data in it. PlanMyMeals is operated by LUCAS VICENTE, UNIPESSOAL LDA (NIF 519481747). You can delete the account yourself in the app, on iPhone or Android, or ask us to do it by email if you no longer have the app.
Delete your account in the app
The steps are the same on iPhone and on Android. Sign in first, then:
- Open PlanMyMeals and tap You in the bottom bar.
- Tap Privacy and data. The screen it opens is called “Your data”.
- Tap Delete my account.
- Type DELETE to confirm, then tap Delete account.
Deleting takes effect immediately and cannot be undone. On the website, sign in and use Delete account at the bottom of the You page.
No longer have the app? Ask us
Email support@planmymeals.ai from the address of your PlanMyMeals account, with the subject “Delete my account”. We may ask you to confirm that the account is yours before we delete anything, so never send your password. We will complete your request within one month at the most, and tell you when it is done.
What is deleted
- Your account: your email address, sign-in and session records, profile, taste profile, dietary flags and allergies, and your notification settings and push token.
- A household where you are the only member: the household itself and everything in it, including its meal plans, recipes, shopping lists, pantry, favourites, attendance and AI usage records.
- A household shared with other people: we remove you and your membership, and the household carries on for the others. Ownership, and the plans and recipes you created for the household, pass to a remaining member so nobody else loses their week.
- A direct web subscription (Stripe): when you are the only member of the household we cancel it immediately, before the household is deleted.
What we may keep, and for how long
- Records we must keep for tax, accounting, payment or other legal obligations, and records needed for fraud prevention, security, backups, subscription reconciliation or dispute resolution, only for as long as those obligations last.
- The identifiers of App Store, Google Play or Stripe transactions, kept for reconciliation and audit without your profile. Apple, Google and Stripe also keep payment records under their own policies.
- Analytics you accepted: deleting the account clears what we hold in the product, but analytics already sent is erased on request. Email us and say so. The Privacy Policy describes this in full.
- A launch-waitlist email is separate from the account. Ask us to remove it, or it is deleted automatically 24 months after you joined.
Deleting your account does not cancel an App Store or Google Play subscription
Apple and Google, not PlanMyMeals, hold the subscription. If you pay through either store, cancel it there before you delete your account, or it will keep renewing and charging you with no account to use it.
- App Store (iPhone): in the app, open You → PlanMyMeals Plus → Manage Subscription, or go to Settings, tap your name, then Subscriptions, choose PlanMyMeals and tap Cancel Subscription. Apple’s cancellation help.
- Google Play (Android): open the Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions, choose PlanMyMeals and tap Cancel subscription. Google’s cancellation help.
- Website (Stripe): use You → PlanMyMeals Plus → Manage billing after signing in on the web. If you delete an account that is the only member of its household, we cancel this subscription for you, as described above.
More help
Read the Privacy Policy and the Terms of Service, or visit Support. For anything else about your data, email support@planmymeals.ai.